FAQs

Orders are usually shipped from our warehouses within 2 business days.

It then takes between 4 and 6 working days for your item to arrive at your home.

During busy periods, it may take up to 4 days to ship.

At ZELUXY, we are convinced of the quality of our products, which is why we want to offer you a completely secure purchasing experience.

If for any reason you decide within 14 days of receiving your order not to use the product, you have the option of returning it to us and we will issue you a full refund, no questions asked.

To initiate the returns process, simply contact us via our contact form by specifying your order number, and our team, led by Tina, will be happy to guide you through the necessary steps.

At ZELUXY, your satisfaction is our top priority , and we are committed to making your shopping experience as easy and enjoyable as possible.

To track your order, simply go to this track my order page at the bottom of our website.

By clicking on the link: track my order you will be directed to a page where you can enter your order number , received by email during your purchase, as well as your email address associated with the order.

And there you will be able to get all the necessary information regarding the status of your delivery.

At Zeluxy, we want to offer you a transparent and convenient customer experience, and that's why we provide you with this tracking tool to help you stay informed at all times.

As we have different storage locations and work with different manufacturers, you may receive your products in different packages. So don't worry if you don't receive everything at once.

Our average delivery times are 5 to 8 working days. Some packages may take a little longer than this.

However, if you still have not received your package after 40 working days after your order, then we will refund you in full and you can keep the item when you receive it.

You can contact us via the contact form to report an item not received.

We process orders you place quickly, usually within 12 hours.

For this reason, you have 12 hours after ordering to send a cancellation or modification message via the contact form

After this time, your items will have already been shipped, so we will not be able to modify your order.

Despite our rigorous selection of trusted carriers, your package may arrive damaged.

In this case or in the case of a design defect, contact us via the contact form with the following details:

1. Your order number
2. Description of the problem (wrong/defective item, etc.)
3. A photo or video

You will not need to return the product and we will reimburse you directly for the amount of your order in the form of a voucher (if you would like another form of reimbursement, please let us know).

We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards, PayPal and Bank Cards.

To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, it will be encrypted using SSL security protocol and stored with AES-256 encryption.

Although no method of transmission over the Internet or electronic storage is 100% secure , we follow all PCI-DSS requirements and implement additional generally accepted industry standards.