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questions fréquentes sur Theraglove
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Contactez-nous par mail : support@zeluxy.com
Ces gants sont-ils adaptés aux problèmes comme l'arthrite et le syndrome du canal carpien ?
Oui, nos gants sont spécialement conçus pour soulager les symptômes associés à l'arthrite, au syndrome du canal carpien, et à d'autres troubles des mains grâce à leur compression ciblée et à leur soutien.
Que se passe-t-il si les gants ne fonctionnent pas pour moi?
Nous offrons une garantie de remboursement de 30 jours. Si vous n'êtes pas entièrement satisfait de vos gants, contactez notre équipe de support clientèle pour obtenir un remboursement intégral.
Combien de temps faut-il pour ressentir une différence en portant les gants?
Les résultats varient d'une personne à l'autre, mais beaucoup de nos utilisateurs rapportent un soulagement dès les premières heures d'utilisation.
Pour des bénéfices optimaux, nous recommandons un port régulier sur une période prolongée.
Est-ce que le cuivre s'usera avec le temps?
Non, le cuivre est intégré directement dans les fibres du tissu et ne se détériore pas avec le temps.
Cela assure une efficacité constante des propriétés anti-inflammatoires et antimicrobiennes.
Comment savoir si les gants vont bien me convenir?
Nos gants sont disponibles dans plusieurs tailles.
Utilisez notre tableau des tailles pour mesurer la circonférence de votre main et choisir la taille qui vous convient parfaitement.
Les gants sont-ils résistants à l'odeur et à la transpiration?
Oui, le tissu respirant et antimicrobien des gants aide à prévenir les odeurs et à garder vos mains fraîches et confortables tout au long de la journée.
Comment puis-je nettoyer mes gants?
Nos gants sont lavables en machine. Pour préserver leur forme et leurs propriétés, nous vous conseillons de les laver à l'eau froide et de les faire sécher à l'air.
Puis-je porter les gants toute la journée et toute la nuit?
Absolument ! Nos gants sont conçus avec un tissu respirant qui permet un port confortable sur de longues périodes, offrant un soulagement continu jour et nuit.
Est-ce que les gants réduisent efficacement les gonflements et la raideur des mains?
Oui, nos gants sont conçus pour améliorer la circulation sanguine, réduisant ainsi les gonflements et la raideur tout en favorisant la récupération musculaire.
Frequently asked questions about deliveries and returns
When Will I Receive My Order?
Orders are usually shipped from our warehouses within 2 business days.
It then takes between 5 and 8 working days for your item to arrive at your home.
During busy periods, it may take up to 4 days to ship.
How Can I Make a Return?
At ZELUXY, we are convinced of the quality of our products, which is why we want to offer you a completely secure purchasing experience.
If for any reason you decide within 30 days of receiving your order not to use the product, you have the option of returning it to us and we will issue you a full refund, no questions asked.
To initiate the returns process, simply contact us via our contact form by specifying your order number, and our team, led by Tina, will be happy to guide you through the necessary steps.
At ZELUXY, your satisfaction is our top priority , and we are committed to making your shopping experience as easy and enjoyable as possible.
frequently asked questions about your order
How to track my order ?
To track your order, simply go to this track my order page at the bottom of our website.
By clicking on the link: track my order you will be directed to a page where you can enter your order number , received by email during your purchase, as well as your email address associated with the order.
And there you will be able to get all the necessary information regarding the status of your delivery.
At Zeluxy, we want to offer you a transparent and convenient customer experience, and that's why we provide you with this tracking tool to help you stay informed at all times.
My Order Is Not Complete
As we have different storage locations and work with different manufacturers, you may receive your products in different packages. So don't worry if you don't receive everything at once.
Our average delivery times are 5 to 8 working days. Some packages may take a little longer than this.
However, if you still have not received your package after 40 working days after your order, then we will refund you in full and you can keep the item when you receive it.
You can contact us via the contact form to report an item not received.
Can I Cancel Or Modify My Order?
We process orders you place quickly, usually within 12 hours.
For this reason, you have 12 hours after ordering to send a cancellation or modification message via the contact form
After this time, your items will have already been shipped, so we will not be able to modify your order.
What should I do if the item I received is damaged or defective?
Despite our rigorous selection of trusted carriers, your package may arrive damaged.
In this case or in the case of a design defect, contact us via the contact form with the following details:
- Your order number
- Description of the problem (wrong/defective item, etc.)
- A photo or video
You will not need to return the product and we will reimburse you directly for the amount of your order in the form of a voucher (if you would like another form of reimbursement, please let us know).
frequently asked questions about payments and security
What Payment Methods Do You Accept?
We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards, PayPal and Bank Cards.
Is My Information Secure?
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, it will be encrypted using SSL security protocol and stored with AES-256 encryption.
Although no method of transmission over the Internet or electronic storage is 100% secure , we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
You have not found your answer ?
Our dedicated team is here to address all your concerns and provide you with the necessary assistance.
Your peace of mind is our priority.
Contact us today to get the help you need.